Course curriculum

    1. Glossary of Key Terms: Working in the Industry [Sections 1 - 5]

    2. Glossary of Key Terms: Programming [Sections 6 - 8]

    1. 1.1. General Features of the Information & Communications Technology (ICT) Industry

    2. 1.2. Sectors / Service Areas Within the ICT Industry

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    3. 1.3. Interrelationships Between Sectors / Service Areas

    4. 1.4. Career Pathways Across the ICT Industry

    5. 1.5. Industry Currency

    6. Quiz 1: Nature Of The ICT Industry

    7. Test Your Knowledge Section 1: Nature Of The ICT Industry Answers

    1. 2.1. Types of Employment

    2. 2.2. Awards, Agreements & Contracts

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    3. 2.3. Employment Terms & Conditions for a Specific ICT Job Role

    4. 2.4. Employer & Employee Rights & Responsibilities

    5. 2.5. Code of Conduct

    6. 2.6. Maintaining a Respectful Workplace

    7. 2.7. Equal Employment Opportunity (EEO)

    8. Quiz 2: Employment

    9. Test Your Knowledge Section 2: Employment Answers

    1. 3.1. Characteristics Of An ICT Worker

    2. 3.2. Values, Opinions & Ethics

    3. 3.3. Scope of Responsibility in an ICT Workplace

    4. 3.4. Using Feedback To Improve Performance

    5. 3.5. Types Of Feedback

    6. 3.6. Analysing Feedback

    7. 3.7. Importance Of Work-Life Balance

    8. Quiz 3: ICT Industry Worker

    9. Test Your Knowledge Section 3: ICT Industry Worker Answers

    1. 4.1. Impact Of Poor Work Practices

    2. 4.2. Work Tasks Typical To An ICT Workplace

    3. 4.3. Work Instructions

    4. 4.4. Working Sustainably

    5. 4.5. Work Practices In Accordance With Industry Standards, Policy & Procedures

    6. Quiz 4: Work Practices

    7. Test Your Knowledge Section 4: Work Practices Answers

    1. 5.1. Developing Collegial Workplace Relationships

    2. 5.2. The Communication Cycle

    3. 5.3. Effective Communication

    4. 5.4. Effective Questioning & Listening Techniques

    5. 5.5. Barriers to Communication

    6. 5.6. Strategies for Overcoming Barriers to Communication

    7. 5.7. Tools Used to Communicate Effectively

    8. 5.8. Importance of Teamwork

    9. 5.9. Managing Workplace Conflict

    10. 5.10. Team Collaboration

    11. Quiz 5: Working With Others

    12. Test Your Knowledge Section 5: Working With Others Answers

About this course

  • $5.00 / month
  • 103 lessons
  • 6.5 hours of video content