Course curriculum

  • 1

    Introduction to Innovation

    • Glossary of Terms: Innovation

    • Glossary of Terms: Features of Application Software

  • 2

    Section 1: Questioning Mindset

    • 1.1. What is a Questioning Mindset?

    • 1.2. Development of A Problem Statement

    • 1.3. Conducting Research

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    • 1.4. Analyse Information & Ideas

    • Quiz 1: Questioning Mindset

    • Test Your Knowledge Section 1: Questioning Mindset Answers

  • 3

    Section 2: Ideas & Responses

    • 2.1. Generate Ideas & Responses

    • 2.2. Creative Thinking Technique: Brainstorm

    • 2.3. Creative Thinking Technique: Mind Map

    • 2.4. Creative Thinking Technique: Concept Map

    • 2.5. Creative Thinking Technique: Sketching

    • 2.6. Creative Thinking Technique: Prototyping

    • 2.7. Creative Thinking Technique: Logbooks & Diaries

    • 2.8. Common Blockers To Creative Thinking

    • 2.9. Communicate Ideas & Responses

    • Quiz 2: Ideas & Responses

    • Test Your Knowledge: Ideas & Responses Answers

  • 4

    Section 3: Challenge, Test & Reinvent Ideas

    • 3.1. Evaluate Ideas & Responses

    • 3.2. Testing the Effectiveness of Ideas

    • 3.3. Refine & Redevelop

    • 3.4. Critically Evaluating Ideas

    • Quiz 3: Challenge, Test & Reinvent Ideas

    • Test Your Knowledge: Challenge, Test & Reinvent Ideas

  • 5

    Section 4: Creative Thinking Techniques

    • 4.1. Critical & Creative Thinking Techniques

    • 4.2. Evaluation & Reflective Practice

    • 4.3. Learn About New Ideas & Ways of Thinking

    • Creative Thinking Techniques Quiz

    • Test Your Knowledge: Creative Thinking Techniques Answers

  • 6

    Section 5: Client / User Support Services

    • 5.1. Types of Hardware: Input Devices

    • 5.2. Types of Hardware: Processing

    • 5.3. Types of Hardware: Storage Mediums & Methods

    • 5.4. Types of Hardware: Output Devices

    • 5.5. Operating Systems (OS)

    • 5.6. Types of Software: Word Processing

    • 5.7. Types of Software: Spreadsheet

    • 5.8. Types of Software: Presentation

    • 5.9. Types of Software: Database

    • 5.10. Types of Software: Authoring Software

    • 5.11. Types of Software: Browser Software

    • 5.12. Features of Software: Formatting Paragraphs

    • 5.13. Features of Software: Formatting Documents

    • 5.14. Advanced Features of Software: Conditional Logic

    • 5.15. Advanced Features of Software: Lookup

    • 5.17. Advanced Features of Software: Object Linking & Embedding (OLE)

    • 5.18. Advanced Features of Software: Macros

    • 5.20. Internal & External Clients / Users

    • 5.21. Needs of Clients & Users

    • 5.22. Referring Client / User Requests

    • 5.23. Contracts & Service Agreements

    • 5.26. Methods For Obtaining Feedback

  • 7

    Test Your Knowledge: Innovation

    • Practice Exam Style Essay Question 1: Providing Advice & Support to Clients

    • Sample Response Essay 1: Providing Advice & Support to Clients

    • Practice Exam Style Essay Question 2: Providing Advice & Support to Clients

    • Sample response Essay 2: The Use of a Questioning Mindset to Generate Ideas & Responses